Refund and cancellation policy

This policy covers paid FloorGen plans and AI credit packs, sold by Vinit Kumar Goel. Payments are processed by Razorpay. It is part of our Terms of Service. Prices are on the pricing page.

Cancelling a subscription

• Cancel at any time from Plans and credits (the pricing page) or My plan in the app. If you cannot, ask us on the contact page and we will cancel it for you.
• Cancelling stops the next renewal. You keep your paid plan until the end of the period you have paid for, then the account moves to the Free plan. Your projects stay.
• Subscriptions renew automatically each month or year until you cancel.

When we refund

• First payment of a subscription: a full refund within 14 days of paying, no questions asked.
• Renewals: a full refund within 14 days of the renewal, if you have not used the plan since it renewed. If you have used it, we may refuse or refund part of it.
• AI credit packs: a full refund within 14 days of buying, if none of the credits have been used.
• Credits already spent and plan periods already used are not refunded, apart from where the law says otherwise. If you live somewhere with stronger consumer rights, those rights still apply.

How to ask for a refund

Write to us on the contact page with the topic "Billing" and the email address you paid with. We refund through Razorpay to the original payment method; it usually reaches you within 5 to 7 working days, depending on your bank.

Who sells and who processes payments

FloorGen plans and credit packs are sold by Vinit Kumar Goel. Payments are processed securely by Razorpay Software Private Limited; we never see or store your full card details. For any question about a payment or a refund, contact us, not Razorpay.