Careers · Customer Success
Customer Support and Success Lead
Be the person FloorGen users reach when they are stuck, and make sure what they tell us changes the product and the help centre.
- Team
- Customer Success
- Type
- Full time
- Location
- Remote (India, United States, United Kingdom, Canada, Germany, Netherlands, Poland, Australia, Singapore, United Arab Emirates)
- Posted
- Apply by
What you will do
- Answer users by email and chat, quickly and kindly, from first question to solved.
- Keep the help centre accurate, and write a new article whenever a question repeats.
- Help teams, schools and studios get started with their seats and shared projects.
- Handle billing questions and refunds within clear rules.
- Report patterns to product and engineering with examples they can act on.
What you bring
- Experience in customer support or success for a software product.
- Clear, friendly writing, and patience with people who are frustrated.
- Comfortable learning a detailed tool well enough to teach it.
- Organised with a shared inbox and a help-desk tool.
Nice to have
- A background in design, drafting or construction.
- A second language we serve.
- Recording short how-to videos.
- Support for subscriptions and team plans.
About FloorGen
FloorGen is a free floor plan, 3D and drawings studio in the browser, with FloorGen AI in the editor and an MCP server so the AI apps people already use can edit the plan with them.