AI credits

Credits are off by default site-wide. If you see no credits chip in the editor, credits are not on for your account and you can ignore this guide. They need a free account and apply only to the AI pass in Smart import. Detecting walls, DXF files and a PDF’s own text layer run in your browser and cost nothing.

Check your balance

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1. 1
   Step 1: Find the chip

   In the top bar of the editor, look for a sparkle with a number next to it; pointing at it says Credits: 125 left. In a narrow window the chip shows only the sparkle. It turns amber when you have 10 or fewer left.

2. 2
   Step 2: Open it

   Click the chip. The popover shows your balance, your plan, and a bar for each batch of credits with what is left and when it renews or expires. Credits from a code or a grant say Code or Added by FloorGen, and some have no expiry.

3. 3
   Step 3: Read what things cost

   Under What things cost, Smart import shows its price, for example 3 credits a page. The popover also shows when your plan adds more credits.

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   Step 4: Use the links

   See plans opens the plans page, Redeem a code opens My plan, and History opens the full list.

On a phone there is no chip. Open the account menu and tap Credits · 125 instead.

Credits held while an import runs

When you click Read plan, FloorGen sets aside the price first. The popover shows it as “3 credits held for work in progress”, and the credits count as used once the plan is read. The button shows the price, for example Read plan · 3 credits.

If the page is not a floor plan, the read fails or you cancel, the credits come back and FloorGen says You were not charged. If the plan was read just before it stopped, the credits are used, and reading that page again within 7 days, for a project in the same units, is free.

See where credits went

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   Step 5: Open the history

   Click History in the chip’s popover. The Credits history dialog lists each change with its date, what it was, the change and the balance after it.

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   Step 6: Filter the list

   Pick All, Used, Added, Refunded or Expired. A row still running says In progress.

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   Step 7: Load older rows

   Click Load more at the bottom to see earlier changes.

When you run short

If a page costs more than you have, the Not enough credits card shows what you have and what the pages need, and when your plan adds more. It offers:

• Import 2 pages now (the number depends on your balance), when your credits cover part of the job.
• See plans, to look at a bigger plan.
• Redeem a code, to add credits with a code.

Redeem a credits code

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1. 8
   Step 8: Open My plan

   Click Redeem a code in the chip’s popover, or open My plan on the projects page.

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   Step 9: Enter the code

   Type or paste it under Have a code? and click Redeem. The box shows only on plans that take codes.

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   Step 10: Check the date

   The dialog says how many credits were added and until when, for example “50 credits added. They last until 8 Jan 2027.” Credits from a code expire, so use them before that date.

Plan credits renew on their own each month, and depending on the plan, unused ones can roll over for up to 3 months. For limits on projects and storage, see Plans, limits and codes.