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Account and plans › Manage your institution's seats
K · Account and plans

Manage your institution's seats

Updated 4 min readNeeds a free account

If your school or company bought FloorGen seats, the people it names to run them manage everything from Institution on the projects page: who has a seat, which seat type, who else helps, and what was ordered.

Open your institution

  • Open the projects page. In the editor, use All projects in the account menu.
  • Click Institution at the foot of the sidebar, under My plan. It shows only when you are an owner or a manager of an institution.
  • If you run several institutions, pick one from the list. Overview shows each seat pool, how many seats are used and pending, and when the term renews.

Assign seats

  • On Seats, click Assign seats.
  • Paste one person per line, or choose a CSV file: email alone (the first seat type), or email, seat type. A header row such as email,type is skipped.
  • Click Check to see the preview: each line says assign, pending (no FloorGen account yet: the seat starts when they sign up), refused with the reason, or skipped (not an email address, or a repeated line).
  • Click Assign to give the seats. Download refused rows saves the refused lines as a CSV to fix and try again.

Move or revoke seats

On Seats, tick the people to change. Move to… gives them another seat type, if its pool has room; Revoke takes the seats back and frees them for others. Search by email, or filter by seat type and status, to find people quickly.

Owner and managers

What each role can do
RoleCan do
OwnerEverything: assign, move and revoke seats, see usage and billing, and add or remove managers on Staff. Make owner hands the institution to a manager, and you become a manager.
ManagerEverything except changing staff.

What you can see

For each seat: the email, name, seat type, status, when the person was last active (a sign-in or AI use) and how many AI credits they used in the last 30 days, counted from when the seat began. You never see their projects or their AI chats.

Billing

Billing shows the term, when it renews, an estimate for next year and your orders. To add seats, change next year’s seats, update the payment method or cancel, contact us for now: online changes aren’t open yet.

Questions

Why does a person show as pending?

They have no FloorGen account with that email yet. The seat starts as soon as they sign up with it.

Why was a person refused?

The pool for that seat type may be full, the address may be outside your email domains, or the person cannot take a seat here. The preview gives the reason on each line.

Can I see what my students make?

No. Staff see seats, activity dates and AI credit totals only, never projects or AI chats.